Introduction
Exposure to stress and traumatic incidents in the workplace is related to deterioration in mental health, with the most significant outcome being post-traumatic stress disorder (PTSD) symptoms (Dautovich et al.,
2023; Robinson et al.,
1997; Van Eerd et al.,
2021). Most of the studies in this field have focused on first responders (Díaz-Tamayo et al.,
2022; Lewis-Schroeder et al.,
2018). However, there is a growing awareness of the potential stress and traumatic exposure faced by front-line responders, particularly healthcare providers (Finklestein et al.,
2015; Gil & Weinberg,
2015; Huang et al.,
2022; May & Wisco,
2016).
Educators are a well-studied group in the context of stress exposure. However, their role as front-line responders who deal with acute stress and trauma is not as widely recognized. Studies have shown that educators experience higher stress levels than other healthcare providers (e.g., Agyapong et al.,
2022; Smith et al.,
2000). This could be attributed to their direct exposure to potentially traumatic incidents such as behavioral issues, violence, and the death of students due to illness, accidents, or suicide, as well as indirect exposure to trauma, such as accompanying a student's family during a crisis and aiding traumatized students. Nonetheless, no research has examined acute stress reactions or the impact of psychological first-aid training on these reactions in educators.
Following traumatic events, most individuals experience emotional, cognitive, behavioral, and physiological acute stress reactions, including feelings of fear, threat, and helplessness, potentially leading to the onset of posttraumatic stress symptoms (Adler et al.,
2024; Ehring et al.,
2008; Levy et al.,
2020; Yehuda et al.,
1998). Research indicates that early identification and intervention to mitigate these reactions are crucial for promoting resilience (Azzollini et al.,
2018; Farchi et al.,
2018; Hansen & Elkite,
2011).
The current research focused on the effects of psychological first-aid training (Farchi et al.,
2018). The training is based on an intervention model that helps individuals transition from helplessness to effective functioning. Participants are equipped with the knowledge and skills necessary to cognitively navigate aversive situations and develop a robust coping toolkit, strengthening their sense of control and ability to cope with trauma (Adler et al.,
2020; Farchi et al.,
2018; Levy et al.,
2020; Svetlitzky et al.,
2020).
Previous studies revealed that psychological first-aid training increases feelings of security, reduces stress, and empowers individuals to cultivate a sense of belonging and hope- key elements of adaptive coping (Hobfoll et al.,
2007; Wang et al.,
2021). Moreover, soldiers who participated in psychological first-aid training showed reduced stress reactions and improved self-efficacy during and following trauma exposure (Adler et al.,
2020; Svetlitzky et al.,
2020). However, the mechanism behind this beneficial effect remains unclear. Here, we propose that psychological first-aid training exerts its positive effect by enhancing cognitive flexibility, a protective factor in the relationship between cumulative trauma exposure and stress-related reactions.
Cognitive flexibility refers to the ability to change behaviors in accordance with situational demands (Dajani & Uddin,
2015; Gabrys et al.,
2018). A growing number of studies revealed that cognitive flexibility promotes adaptive behaviors in stressful and traumatic conditions (e.g., Fu & Chow,
2017; Huang et al.,
2024; Nakhostin-Khayyat et al.,
2024). Most importantly for the focus of the current research, a set of studies revealed that cognitive flexibility moderates the relationship between cumulative exposure to stressful and traumatic events and the tendency to develop PTSD symptoms in various populations, including veterans, firefighters, and educators (Haim-Nachum & Levy-Gigi,
2021; Harel et al.,
2023; Hemi et al.,
2024; Sopp et al.,
2022; Zabag et al.,
2020). Specifically, in individuals with low cognitive flexibility, increased cumulative trauma exposure is associated with elevated PTSD symptoms. However, in individuals with high cognitive flexibility, PTSD symptom severity remains low independent of their exposure level. Hence, it serves as a protective factor in conditions of cumulative stress and trauma. Such role is consistent with studies demonstrating that cognitive control resources, including cognitive flexibility, are needed to cope with high-intensity emotions (Cheng,
2009; Langer et al.,
2023; Sheppes,
2019).
Taken together, we predicted that psychological first-aid training would reduce acute stress reactions among front-line responders. Specifically, there would be a reduction in feelings of fear, threat, and helplessness following the training. In addition, we predicted that such training would increase cognitive flexibility. Finally, if cognitive flexibility functions as a mechanism of change, it should moderate the relationship between cumulative trauma exposure and feelings of fear, threat, and helplessness specifically after, but not before, the training. Thus, following (but not before) the training, higher levels of cognitive flexibility would weaken the positive associations between trauma exposure and feelings of fear, threat, and helplessness.
Discussion
This study aimed to examine the impact of a 10-week psychological first-aid training on cognitive flexibility and feelings of fear, threat, and helplessness, and to test whether cognitive flexibility acts as a mechanism of change by moderating the relationship between cumulative trauma exposure and feelings of fear, threat, and helplessness after (but not before) the training. The study focused on a unique group of front-line responders- educational counselors- frequently encountering stressful and traumatic events as part of their work routine.
The results revealed that following the training, there was a significant reduction in feelings of fear and helplessness. These results align with prior studies demonstrating that psychological first-aid training effectively reduces negative feelings and enhances well-being (Adler et al.,
2020; Farchi et al.,
2018; Svetlitzky et al.,
2020; Wang et al.,
2024). A possible explanation for these findings is that the practical tools provided during the training foster a greater sense of control, efficiency, and competence, all key principles in building resilience (Hobfoll et al.,
2007; Zhou & Yao,
2020). Contrary to our prediction, feelings of threat did not decrease following the training. These feelings represent a pre-event reaction (McEwen & Gianaros,
2010; Shakespeare-Finch & Scully,
2024) and may be more resistant to change due to their anticipatory nature. Additionally, their survival value may be relatively high. Indeed, it was found that feelings of threat are especially crucial in signaling danger and preventing individuals from taking unnecessary risks (Ehlers & Clark,
2000; Obrenovic et al.,
2021).
In addition, we found that cognitive flexibility significantly increased following the training. This finding supports previous studies demonstrating the role of psychological first-aid training in promoting cognitive flexibility (Brewin,
2001; McNally et al.,
2003; Wiederhold,
2023). Moreover, it aligns with previous findings showing that individuals who undergo such first-aid training before trauma exposure are less susceptible to developing PTSD symptoms when facing future trauma (Farchi et al.,
2018; Wang et al.,
2024). These results contribute to growing evidence suggesting that cognitive flexibility is a core mechanism of resilience (e.g., Evans et al.,
2024; Hemi et al.,
2024; Rademacher et al.,
2023).
Finally, as predicted after (but not before) the training, both absolute and post-intervention changes in cognitive flexibility moderated the relationship between cumulative trauma exposure and feelings of threat. Specifically, while greater exposure to stressful and traumatic events was linked to heightened feelings of threat among individuals with low cognitive flexibility, those with high cognitive flexibility experienced minimal feelings of threat, regardless of their level of exposure. These results support previous studies that demonstrated the protective role of cognitive flexibility in the relationship between exposure to stressful and traumatic incidents and the development of PTSD (Haim-Nachum & Levy-Gigi,
2019; Harel et al.,
2023; Zabag et al.,
2020). However, they extend this concept to include feelings of threat, which are typically more resistant to change. Furthermore, the lack of a direct effect of first aid training on feelings of threat underscores the importance of recognizing possible indirect pathways, particularly through the moderating role of cognitive flexibility.
These results align with the process-based therapy approach (Ciarrochi et al.,
2024; Hayes et al.,
2020; Hofmann,
2025; Moskow et al.,
2023), which views psychopathology as a maladaptive response to a given context. Furthermore, rather than concentrating on diagnosing and treating distinct syndromes, process-based therapy emphasizes the mechanisms of behavioral influence that drive change and ultimately promote behavioral transformation. The findings of this study suggest that cognitive flexibility may be one such mechanism. Specifically, in addition to its direct link with improved mental health, our results indicate that cognitive flexibility serves as a mechanism of change by reducing the effects of cumulative trauma exposure on the tendency to feel threatened. As such, it adaptively shapes the way individuals function and respond to various life circumstances.
Interestingly, the moderating role of cognitive flexibility was absent in the relationship between trauma exposure and feelings of fear and helplessness. One possible explanation relates to the previously mentioned differences between feelings of threat and feelings of fear and helplessness. Specifically, threat reactions are triggered by interpreting an event as hazardous (Levy et al.,
2020; McEwen & Gianaros,
2010). Since such interpretations can vary, ranging from highly dangerous to completely safe (Ehlers & Clark,
2000; Ehring et al.,
2008), threat reactions may depend more heavily on the ability to discern how context shapes the situation and to react accordingly, as demonstrated by cognitive flexibility. Indeed, previous findings revealed that individuals with greater cognitive flexibility make more nuanced and accurate interpretations in ambiguous conditions (Ehlers & Clark,
2000). Conversely, helplessness and fear may represent more automatic instinctual survival reactions to threats that inhibit cognitive abilities (Farchi et al.,
2018,
2025), and therefore, they are less influenced by cognitive flexibility.
While significant, the current study has several limitations. First, the sample demographics, primarily women school counselors, raise questions about how broadly the findings can be generalized to more diverse populations. Although the sample reflects the majority of women among counselors and educators (86%, according to the National Center for Education Statistics, 2020), it is possible that women experience stressful and traumatic situations differently than men (e.g., Bryant & Harvey,
2003), suggesting that the reported relationships may be unique to this group. However, several points warrant consideration. Previous research on first responders, which consists mostly of men, demonstrated a similar protective effect on cognitive flexibility (Sopp et al.,
2022; Zabag et al.,
2020). Additionally, earlier findings using the same training indicated that it is more beneficial for men (Farchi & Gidron,
2010); therefore, if differences do exist, the relationships between the various variables may be stronger among men. Most importantly, when gender was included in our models, the results remained unchanged. Nevertheless, future studies may examine more male educators for potential gender-related differences. Moreover, the study aimed to evaluate the effectiveness of psychological first-aid training; thus, it is inherently a field study. However, it is based on a planned and structured training program.
Second, like many studies in the field (Levy-Gigi et al.,
2016; Vogt et al.,
2011; Weiss et al.,
2010), this study assessed trauma exposure retrospectively. A follow-up study could enhance the findings by implementing ecological momentary assessment, which allows for daily evaluation of trauma exposure.
Finally, although we did not measure functioning before and after the training, we showed decreased feelings of fear and helplessness along with increased cognitive flexibility. These changes may suggest enhanced psychological functioning, as these factors are vital for adaptive coping and resilience. Lower levels of fear and helplessness represent a shift away from maladaptive stress responses, while improved cognitive flexibility promotes more effective problem-solving, emotional regulation, and behavioral adaptability when faced with ongoing challenges. Together, these changes indicate a strengthened ability to manage stress and trauma, ultimately contributing to overall well-being and functional improvement.
In summary, this study highlights the positive impact of psychological first-aid training, demonstrating its effectiveness in reducing feelings of fear and helplessness while enhancing cognitive flexibility. Importantly, the findings emphasize cognitive flexibility as a key mechanism of change that helps alleviate threat-related emotions arising from continuous exposure to stressful and traumatic situations. This emphasizes the necessity of enhancing cognitive flexibility to promote adaptive coping and improve well-being. Ultimately, these compelling results advocate for the widespread adoption of psychological first-aid training among populations regularly exposed to stress and trauma. By incorporating this training, we can strengthen the ability to manage the ongoing effects of stress, ultimately promoting greater stability and mental health in high-risk environments.
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