Methods
Research Design
Ethical Approval
Participants and Recruitment
Ontario | Alberta | Missouri | Total | |
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Gender | Women: n = 13 | Women: n = 7 Men: n = 3 | Women: n = 5 Men: n = 1 | Women: n = 25 Men: n = 4 |
Years in practice | Median = 15 (range 1–30) | Median = 11 (range 2–25) | Median = 11 (range 4.5–14) | Median = 11 (Range 1–30) |
Type of physician | Pediatrician: n = 12 Family doctor: n = 1 | Pediatrician: n = 10 | Pediatrician: n = 6 | Pediatrician: n = 28 Family doctor: n = 1 |
Average wait time to appointment for new developmental consult (weeks) | Median = 12 (range 1–52) | Median = 8 (range 3–18) | Median = 6.5 (range 2–16) | Median = 8 (range 1–52) |
Average wait time to communicate diagnosis to family after assessment (weeks) | Median = 2 (range 0–10) | Median = 2.5 (range 1–16) | Median = 1 (range 0–12) | Median = 2 (range 0–16) |
Data Collection
Data Analysis
Results
Study Participants
Themes | Representative Quotations |
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Improving Data Collection Practices | |
Interest in collecting feedback | I think it would be beneficial to get feedback about you know everything […] how’s their experience going in clinic, with our staff, with me, with the services that they’ve got […], what sorts of things would they like to see improved in in their child’s care. And then you could try to utilize that to make positive changes if you’re able” – A2 |
Standardization minimizes gaps in care | “There are a lot of moving parts, and even when you do this work a lot, it’s easy to miss one little piece with a family and having something standardized that you go through every time captures and makes sure that we’re giving equitable care to everybody, right? And you know you’re not missing an important funding piece or an important therapy piece” – O4 “But if some sort of framework existed, it would be phenomenal because then you’re like, okay, I know I’m covering everything I need to be covering, I’m thinking about the things I need to be thinking about here” – O8 |
Standardization produces objective information | “This is my expertise, and I have lots of, lots of practice. But still, I think using tools, like questionnaires, supports your suspicion or your diagnosis. It is black and white and you can show it to parents” – A10 |
Lack of knowledge of comprehensive tool | “If there is a standard questionnaire, which I’m not aware of […], yes, I would definitely be interested in it.” – O7 “Because I don’t know if there is any screen tools… Is there like a special one for autistic children? I don’t know about that.” – A7 “I have wondered if there was a specific autism related tool that could be used for [data collection]. And I’ve personally never come across anything that was developed specifically for that purpose” – M4 |
Maintaining family-centered goal setting | “I had a mom one time fill out [a questionnaire] saying, “He’s just not doing any of this.” And she almost looked defeated handing it back […] What I would like to see would be something […] goal oriented, like ‘What would you like? What would you like to work on for your child?’” – M2 |
Barriers to obtaining information | “What I would like to before seeing patient, is to have, like a real checklist and a questionnaire from the day care, from the families, and everything before seeing them. I try to have this, but very often they forget the questionnaire.” – O9 |
Increasing Provider Confidence and Competence | |
Changes in the autism care landscape – Ontario | “The other tricky part is that you know the way the [local funding service] is run, and how it’s ever changing. If there was a way that the clinicians learned, quick little bulletins about what’s new or what’s changing, or how to help your patients enroll, that would be super helpful. Because unless you specifically go looking for it, you would never know how [local funding service] works and when it’s changed.” – O5 |
Physician gap of knowledge in older patients | “Where I feel less comfortable, and I have more and more demand, is older kids” – O9 “I actually really struggle with [transition to] adulthood […] There’s a huge either a gap of resources or maybe a gap of my knowledge, and other professional knowledge, on how we can help them” – A5 “Sometimes we need more help figuring out the true psychiatric diagnosis […] and I found that that’s more of a problem with older kids that don’t have a diagnosis that might be autistic but have behavior issues and things like that” – M3 |
Support from tertiary centres: educational initiatives | “I find that that’s the biggest thing is that […] sometimes it’s really tough when you’re like, ‘Oh, I don’t know what to do with this next […]. [Having] that route to just be able to ask a question or clarify something is, or just kind of troubleshoot, would be the biggest help. I think that would also save some of the referrals” – O8 “Once we’re given a little bit of guidance about how to approach different things that we’re troubled with or stumbling on at one point, then we learn from that. And then we’ll try it next time and get more confidence” – A8 |
Appreciation of ECHO | “I feel like over the last, probably ever since the Echo Sessions started, I have gained a lot – like a lot – of knowledge and always felt really, really well supported.” – O11 |
Navigating Administrative Challenges in the Community | |
Lack of time as a barrier | “I should also mention other barriers providing care would be the fact that I have limited time myself. […] I’m only one person, and I feel like I’m having to do the work of multiple, multiple people.” – M2 |
Lack of available allied health | “We have a hospital social worker for inpatient, but we don’t have a clinic social worker. So, it’s hard to keep up on what services are available, who does what, where we can find certain [things], who else does diagnose autism in the area.” – M3 “If I knew I had access to a social worker or somebody that was available to patients [I would be willing to participate in an LHN]. I am a solo provider, and so I do a lot of troubleshooting over phones. It’s a lot of energy and time, and there’s no financial payment for any of this, but you can’t not do it.” – O6 |
Lack of compensation | “I would say developmental care and care for autistic people in general is, or more specifically, is something that that that takes time. And it may be more challenging, particularly given how funding […] works for community providers to have the time that’s necessary to provide a high standard of care” – O2 “I spend like usually several hours coming up with and writing my report after doing one of the assessments. It’s often work that we’re not sort of getting paid for either, doing that written assessment there.” – A2 “Information has to be looked at and then applied, or, you know, assessed, or however you want to look at it. That takes money and that takes time” – M1 |
Administrative burden | “I think the issue often with [implementing standardized tools] is just the manpower. Like how do we get it out to families ahead of time? How do we get it back? And in the community, there’s a lack of support professionals, right? So, we’re often doing it myself and my [administrative staff] would be the ones involved in doing that and just finding the time and the ability to kind of get that happening is the tricky part” – O4 |
Conditional willingness to participate in LHN | “In theory I would love to [participate]. But right now, again I am so overwhelmed with work, like my regular appointments, plus all the autism stuff, plus trying to get you know my presentations is done, and my documentation and all that. So, I don’t know that I really could take on more at this point” – M3 |
Breaking Down Silos: Enhancing Interdisciplinary Collaboration | |
Lack of centralized information system | “It would be nice if there was like a better way to sort of have like that free flow of communication [from allied health and schools] […] It’s easier if it’s all within the health care system, because then it’s all sort of in a central place” – A2 |
Physician responsibility to collect information | “It’s not that often that I get to reach out to teachers and talk to them […] We don’t often make time, so you do rely on the parents’ feedback. I very rarely get written reports.” – A5 |
Siloed services | “I think the communication really kind of falls off, because it is so fragmented […], you could go to this school or this program, or maybe you got [government program] mandated OT, or maybe you found your own OT, and it’s not like one place. If they were all at the [tertiary hospital], and they were all using the team at the [tertiary hospital], then you could very easily send over your reports” – A3 |
Reliance on family members as care navigators | “We’ll often make parents middlemen, right? I want to hear about how therapies are going […] and we’re using them to communicate, and that’s not fair.” – M1 “I think because there’s many different providers involved a lot of times, like many different therapists, so you often never get feedback from the therapists. So, you’re just getting information from the parents, and sometimes they know, sometimes they don’t know” – O12 |
Lack of communication impacts provision of care | “So, unless the family comes back in, we don’t know sort of what the outcome was [of their allied health visits]. That becomes very fragmented and sometimes difficult, because there might have been a strategy that was helpful. And now the family is in crisis again, and we really don’t know a lot of feedback about what was useful” – O6 |
Standardization as a solution | “Something like an immunization card where each service provider could write the service that they provided and gave like maybe 3 lines on what it was and what they observed [would be helpful]. And if parents, all they had to do was have this card, and go from provided to provider, and then come back to their primary care provider or even their teacher, then everybody would know what’s going on without the families having to be the bearer of all that news.” – O11 |
Service navigators as a solution | “And so I think that’s like my biggest thing: something has to either get streamlined or a family gets attached to someone who can help to navigate” – O8 |
System and Societal Barriers to Achieving Best Practices | |
Timeliness of care | “I think it’s hard to know the frustration, the difficulty, of being on multiple waitlists. […] Our families are waiting for a diagnosis. They get a diagnosis and then they wait on the other end is even longer and that’s frustrating for me to accept but it’s even more frustrating for those who are waiting.” – O3 |
Financial barriers to access services | “There’s one pathway for the patients that can pay, and that pathway is much shorter, but still long. And then there’s another pathway for the patients that can’t pay, and that pathway is even longer.” – O1 “I’m diagnosing pretty fast, but kids are not getting the help they need for years. So, it doesn’t make any sense diagnosing when they can’t really get the help, because funding is so delayed for those families that don’t have the money to pay.” – O10 “Right now, our system isn’t going to take one of the health care plans that is offered by Medicaid, and so, I’ve got all of these autistic families that are kind of trying to get that switched up. And the one plan that we won’t take is the one that provides care to all the kids in foster care, or formerly in foster care.” – M4 |
Family difficulty navigating autism care | “There’s language barriers, educational barriers, and I really think the capacity of parents as far as their workload and the demands of their day to day. I find checklists are helpful, but sometimes overwhelming for families to get back […] These families are burdened with a lot of paperwork, right? And so one more thing on top of all of the things can be that one thing that kind of breaks the camels back.” – O4 |
Barriers to care focused primarily after diagnosis | “We seem to be very diagnosis driven, and then we struggle to know how to serve it” – O6 “I think that was my biggest challenge -- I could say your child has autism, but where do you go from here?” – A4 “But we need to make sure that we have the resources even after the diagnosis, to be able to continue to help these families. I don’t want to give a diagnosis, and then say you’re done; that’s one of the biggest complaints I hear from families” – M2 |
Importance of equity in autism care | “[My autistic patients] need the normal standard of care, which means that they need a full set of vital signs, and they need appropriate screenings, and all the same health care that I would expect any child of the same age to receive. But that also means that we need to provide certain accommodations to make that as easy as possible for that particular family” - M4 |